Shipping policy

Last Updated: 28 October 2024

At Provencal Perfumes and Cosmetics Trading LLC (“we”, “us”, “our”), we strive to provide a seamless shopping experience for our customers. This Shipping and Return Policy explains the terms under which we process shipping, delivery, and returns for products purchased from our website https://www.serendipityfrance.xyz (the “Website”).

1. Shipping Policy

1.1 Shipping Destinations

We currently offer shipping services to all locations within the United Arab Emirates (UAE). For international orders, please contact our customer service team for more information.

1.2 Shipping Fees

Shipping fees vary based on the destination, size, and weight of your order. Shipping costs will be calculated and displayed at checkout before you complete your purchase.

  • Domestic Shipping (within UAE): Shipping will be free of charge.
  • International Shipping: Additional charges and customs duties may apply based on the destination country.

1.3 Delivery Timeframes

We aim to process and dispatch all orders within 1-3 business days of receiving payment. Estimated delivery times are:

  • Within the UAE: 1-3 business days.
  • International: Delivery times vary depending on the destination and will be communicated during checkout.

Please note that delivery times are estimates and not guaranteed. Delays may occur due to unforeseen circumstances such as holidays, customs procedures, or courier issues.

1.4 Delivery Confirmation

Once your order has been dispatched, you will receive an email notification with tracking information. Please ensure that someone is available to receive your order at the designated delivery address. If delivery is attempted and no one is available, the courier may leave a notice with instructions on how to collect or reschedule delivery.

2. Contact Information

If you have any questions about this Shipping Policy, please contact us at:

  • Email: contact@serendipityfrance.fr
  • Phone: +97143159899
  • Address: Office 52, 5th floor, Espada Business Centre, Al Barsha 1, PO Box 36677, Dubai, UAE