Privacy policy
Last Updated: [28 October 2024]
At Provencal Perfumes and Cosmetics Trading LLC, we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and protect the information that you provide to us when using our website https://www.serendipityfrance.xyz and purchasing our products or services.
By using our Website, you consent to the collection and use of your data as described in this Privacy Policy. If you do not agree with this Privacy Policy, please refrain from using the Website.
1. Information We Collect
We may collect the following types of personal information from you when you use our Website or engage with our services:
- Personal Identifiable Information (PII): Name, email address, mailing address, phone number, payment details.
- Account Information: Usernames, passwords, and account preferences.
- Transactional Data: Details of your orders, purchase history, and payment information.
- Technical Data: IP addresses, browser type and version, device identifiers, operating system, and usage data such as pages visited on the Website.
- Marketing and Communications Data: Preferences in receiving marketing communications and interactions with our marketing emails.
2. How We Use Your Information
We may use your personal information for the following purposes:
- To process and fulfill your orders, including payment processing, shipping, and customer support.
- To manage your account and provide you with a personalized shopping experience.
- To communicate with you regarding your orders, changes to our policies, or other updates relevant to your use of our services.
- To send you marketing communications if you have opted-in to receive them. You can unsubscribe from these communications at any time.
- To analyze website traffic and usage to improve our services and enhance your experience.
- To comply with legal and regulatory obligations under UAE law, including data protection and consumer protection laws.
3. How We Share Your Information
We do not sell, rent, or trade your personal information. However, we may share your personal information with trusted third parties in the following circumstances:
- Service Providers: We may share your information with service providers who assist us with payment processing, order fulfillment, customer service, and marketing activities.
- Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid legal requests by government authorities, including law enforcement.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner or party to the transaction.
4. Data Retention
We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once your data is no longer needed, we will securely dispose of it.
5. Cookies and Tracking Technologies
Our Website uses cookies and similar tracking technologies to enhance your browsing experience and collect information about how you interact with the Website. Cookies allow us to recognize your device and improve your user experience.
Types of cookies we use include:
- Essential Cookies: Necessary for the basic functionality of the Website.
- Performance Cookies: Used to analyze Website traffic and usage patterns.
- Targeting Cookies: Used to personalize your experience and provide relevant advertisements.
You can manage your cookie preferences through your browser settings. However, please note that disabling cookies may affect your ability to use certain features of the Website.
6. Your Rights
Under UAE’s data protection laws, you have the following rights regarding your personal information:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can request that we correct any inaccuracies in your personal data.
- Right to Erasure: You can request that we delete your personal data when it is no longer necessary for the purposes for which it was collected.
- Right to Restriction: You can request that we limit the processing of your personal data under certain circumstances.
- Right to Object: You can object to our processing of your personal data, including for direct marketing purposes.
To exercise any of these rights, please contact us at [contact@serendipityfrance.fr]. We will respond to your request within the timeframes required by UAE law.
7. Security of Your Data
We take the security of your personal data seriously and use appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee the absolute security of your data.
8. International Transfers
We may transfer your personal data to third parties or service providers outside the UAE. In such cases, we will ensure that appropriate safeguards are in place to protect your personal data in accordance with applicable data protection laws.
9. Children’s Privacy
Our Website is not intended for children under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under the age of 18, we will take steps to delete the information as soon as possible.
10. Changes to This Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time. Any changes will be posted on this page, and we encourage you to review this policy periodically. Your continued use of the Website after any changes to this Privacy Policy will signify your acceptance of those changes.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
- Email: contact@serendipityfrance.fr
- Phone: +97143159899
- Address: Office 52, 5th floor, Espada Business Centre, Al Barsha 1, PO Box 36677, Dubai, UAE